I was thinking, if I had to name a couple of the most critical skillsets in my job as an IT consultant, it is probably not what most would think it is. When I first started leading software implementations, I thought it was all about nailing the demos and presentations to the C Suite, completing configuration, and working with developers, you know the techie stuff. But I quickly learned a different lesson.
Establishing a real connection with the people I work with was/is paramount. I can’t tell you how many times I’ve witnessed projects at major corporations (you’d be surprised), just shut down and not “go live” because of poor communication, inflexibility, competing agendas, egos and of course politics.
I believe, through my personal experience, that establishing a rapport of trust, the ability to get people on the same page, sharing the goals and how we will get there “to-get-ther”, helping people to adapt to change and sincerely addressing fears absolutely makes my job easier all the way around.